Refund Policy

Last updated: September 9, 2026

Return and exchange eligibility

We accept returns of both defective and non-defective merchandise, and we accept exchanges. A request must be made within 30 days after delivery. A non-defective return may cover a change of mind, a personal preference, or selection of the wrong item. Damaged, defective, incorrect, incomplete, or materially misdescribed items are also eligible for review.

For a non-defective return, the item must be new, unused, in its original condition, and accompanied by the original packaging, tags, and included accessories. Exchanges depend on current inventory.

Starting a return

Contact us before mailing anything. Provide the order number, checkout email, and the reason for the request. For damage, defects, wrong items, or missing parts, also include clear photographs or video of the item and packaging. Unauthorized parcels must not be mailed back.

Returns are completed by mail. A free return label is included in the package, and no restocking fee is charged. Follow the supplied label instructions and retain the carrier receipt.

Refunds

After an eligible return is received and approved, the refund is sent to the original payment method. Refund processing is completed within 10 days after approval. A bank or card issuer may require additional posting time.