Refund Policy

A 30-day request window

You may ask to return or exchange a purchase within 30 calendar days after it is delivered. The deadline concerns starting your request, not the date a return reaches us. We accept both defective and non-defective returns, including a change of mind, a different preference or a mistaken selection.

Returns are for new merchandise. A non-defective cooler, drinkware item or accessory must be unused and in its original condition with its packaging and included components. Damaged, defective, incorrectly supplied, incomplete or materially misdescribed items can also be reviewed; an item with a reported problem is not required to be undamaged as a condition of assistance.

Arrange approval before mailing

Email axoqinaged77@gmail.com with the order number, checkout email and reason for your return or exchange. Where something is wrong, include photographs or video showing the issue and keep the packaging and relevant parts. Wait for approval before sending a parcel. We will confirm the exact return address and instructions; our correspondence address is not automatically a return warehouse.

Prepaid returns by mail

A free prepaid return label is included in your package. After approval, mail the eligible return using that label and the confirmed instructions. You do not pay for the label or its associated return shipping. If the label is missing or lost, contact us for help. Keeping a carrier receipt makes the return easier to trace. No restocking fee is charged.

Refunds and exchanges

Following refund approval, we process and initiate the refund to the original payment method within 10 days. Your bank, card issuer or payment provider may require additional time to post it. An exchange is available subject to review and actual replacement stock; we will discuss the available option before you mail the item. These conditions do not limit consumer rights that applicable law does not allow us to exclude.