FAQ

Which cooler should I choose?

Compare the capacity, dimensions and features on each product page. Hard coolers, soft cooler bags and Playmates serve different packing needs; our drinkware, jugs and accessories also have item-specific options. Check the selected color and size before adding it to your cart.

Where do you deliver, and what does shipping cost?

The current checkout supports Canadian delivery addresses and displays charges in USD. The address and order determine available shipping services and costs. See the Shipping Policy for details.

When will my order arrive?

Allow 1–2 business days for processing after successful payment authorization, followed by an estimated 4–6 business days in transit after dispatch. Weekends and applicable holidays are excluded. Your shipment update provides tracking; contact us if its scans stop or a delivered parcel cannot be found.

Can I change my mind or request an exchange?

Yes. We accept non-defective returns, including a change of mind, when the new merchandise remains unused and in original condition, and we accept returns for damage, defects, wrong items or missing parts. Start a return or exchange request within 30 calendar days after delivery. Problem merchandise need not be undamaged. Exchanges depend on review and replacement availability.

How is a return sent back?

Ask for approval before mailing. A free prepaid return label comes in the package; use it with the confirmed return instructions once approved. Contact us if it is missing or lost. Eligible return shipping using that label is free, and there is no restocking fee. Read the Refund Policy before sending anything.

When should I expect my refund?

We process and initiate an approved refund to the original payment method within 10 days after approval. Bank posting can take longer.

How do I pay or get help with a charge?

Bank-card payment is available through checkout. Review the total and billing information before submitting payment; the Payment Policy explains authorization and failed payments.

Where can I ask for help or manage privacy choices?

Use Contact Us for product questions, order support or privacy requests. Include an order number for order-specific help. Our Privacy Policy explains information use, cookie choices and applicable rights.